A: You can scan your eligible tickets using an autofocus camera phone as an alternative to manually entering the ticket numbers. To scan your tickets, download the free NY Lottery Players Club mobile app from the iTunes App Store or Android Google Play Store.
For Apple devices, the mobile application requires iOS version 7 and above and is supported on iPhone 4s and above.
For Android devices, the mobile application requires Google Android 4.1.x (Jelly Bean) and above to be supported.
All supported devices must also have auto-focus and a camera with at least 8 megapixels resolution for ticket scanning to function properly.
A: Weekly Cash Prize winners – a check will be mailed directly to you at the address listed in your account within 20 business days. You do not need to contact the lottery in order to claim your weekly Cash prize.
Monthly Cash Prize winners - you will be contacted by the New York Lottery to complete a claim form. Once your claim has been processed and approved by the NYL, your prize will be mailed directly to you at the address listed in your account within 20 business days.
|Please completely fill out all of the entry fields.||The number of digits you submitted in one or more of the entry boxes were fewer than the required number of digits. Please check the ticket information and try again.|
|You have already entered this ticket.||You are trying to enter a ticket that is already credited to your entry account. Please check the list of entries you have submitted to verify. The list is on the “My Entries” page.|
|This ticket has already been entered by another player.||You are trying to enter a ticket that is already credited to another player’s entry account. A ticket cannot be submitted more than once.|
|The entry you submitted is not recognized as a qualified entry. Please check the numbers and try again.||
The entry system cannot validate the ticket. It may be because it is an ineligible ticket, like an instant winner, or because an error was made when entering the digits of an eligible ticket.
Only non-winning instant tickets are eligible to be submitted.
|The entry you submitted has already been claimed. Please enter another eligible ticket.||
The entry system cannot validate the Draw Game Ticket because the winning ticket has already been claimed.
Only winning unclaimed and non-winning draw game tickets are eligible to be submitted.
|This ticket is not eligible for this promotion. Please enter an eligible ticket.||Message for Draw Game Ticket that is not eligible in this promotion.|
|Ticket has expired or has been claimed. Please enter another eligible ticket.||Draw tickets that have expired when entered will display this message.|
|You have exceeded the maximum number of unsuccessful entry attempts. You may try again in 24 hours.||After submitting 5 consecutive entries each for Instant and Draw that are not recognized as qualified entries, the entry system prevents you from entering tickets for 24 hours. This security feature prevents individuals from submitting numbers at random either manually or mechanically in an attempt to match eligible entry information.|
|You may try again at 12:00 am Eastern Standard Time. The number of daily entries is 25 and you have already reached this number today.||After submitting 25 ticket entries that are recognized as qualified entries, the entry system prevents you from entering tickets. The clock will reset at 12:00am Eastern Standard Time. This security feature is in place to encourage players to play responsibly.|